What's the difference between managed IT support and in-house IT?

Managed IT support provides outsourced IT expertise and services, whereas an in-house IT team consists of employees working within your organisation. The right approach depends on your infrastructure requirements, internal resources and business objectives.

Managed IT Support, Made Simple

Q: What is fully managed IT support?

Fully managed IT support is an outsourced service where an IT provider takes responsibility for managing a business's IT infrastructure. Ebstar can act as your business's outsourced IT department, providing monitoring and maintenance alongside cyber security and day-to-day technical support.

Our reliable IT support prevents disruptions, resolves issues quickly, and ensures your systems remain secure and aligned with your business needs.

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Managed IT Support That Keeps Your Business Running Smoothly

At Ebstar, we take care of your technology, so you don’t have to. With the modern challenges businesses face, our managed IT support is designed to keep your business running smoothly and your team productive.

Our skilled and experienced technicians provide reliable IT support you can depend on, putting your business in safe hands. Our services and packages are tailored to suit businesses of all sizes, from IT support for SMEs to fully managed business IT support, helping you get the most from your technology.

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Fully Managed IT Support

Our fully outsourced IT support puts the responsibility of your IT in our hands. With reliable support and expert help when you need it, you can have peace of mind knowing your IT is taken care of whilst you focus on growing your business.

Co-managed IT Support

If you already have an existing in-house IT department, our experts can work as an extension to your team, assisting in specific areas. Whether that’s cybersecurity, backups or larger projects you need assistance with, our experts are ready to help.

Onsite IT Support

Sometimes IT problems can’t be resolved remotely and need an expert to oversee in person. If you need on-site support, one of our IT members can visit to get things back on track.

Ad-hoc IT Support

We provide ad-hoc support, giving you access to our experienced experts when needed. From fixing a one-off problem to helping with a specific IT project, we’re here to help without a monthly contract.

We have worked with Ebstar for over 15 years, growing from a small business to over 200 employees. Ebstar consistently bring smart solutions to our diverse IT needs, delivered on time and on budget.

Cheryl Smith , Implementation Manager, Gladman

Frequently Asked Questions

Have questions about our managed IT services. Find common questions on what Managed IT includes and how it differs from in-house IT.

What does managed IT support include?

Ebstar’s managed IT support includes ongoing monitoring and maintenance to ensure your business technology does not run into any problems. This can include day-to-day support, security and backups and installation and cloud migration services.

What is fully managed IT support?

Fully managed IT support is an outsourced IT provider that takes full control and accountability for a business’s IT infrastructure. Ebstar can act as your business’s full IT department, providing monitoring and maintenance alongside cybersecurity and day-to-day tasks.

What’s Managed IT support vs in-house IT?

Managed IT support acts as your business IT department, whereas in-house IT are staff on-site within your organisation. As every business has different infrastructure requirements and objectives, the right solution will depend on your specific needs and goals.