Krystian Domagala
Customer Support
Krystian has been with us a little over three years and has a strong background in educational I.T. and plays a key role in supporting our clients in the education sector.
IT Support Newcastle-under-Lyme
Your local IT partner, based in Newcastle-under-Lyme and supporting 100 clients across the wider region. Trading since 2008 with 100+ years of experience, we ensure all our clients are supported.
Businesses We Support
Located in Newcastle-under-Lyme, we serve a wide range of professional industries, helping them keep their IT infrastructure secure. We understand that all industries require different services, so we start by learning how your business works. From our Newcastle-under-Lyme office, we also support businesses across the Midlands.
Local Clients
Our Local On-Site IT Experts
Located in Newcastle-under-Lyme, our team have worked with customers all over the UK and ensures our services are delivered to the highest standards.
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Nick Beeby
Founder
One of the company founders, Nick is based in the Staffordshire Moorlands and leads the technical team. He has 20+ years’ experience in computing support and as well as a lifelong interest in IT, Nick runs the odd marathon (although he keeps saying "never again").
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John Hayden
Director & Founder
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Dan Lazenby
Technical Director
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Oliver Gardner
Helpdesk Manager
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Kiefer Froggatt
Senior Engineer
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Managed IT Support
A fully managed IT support package built to give you peace of mind, ensuring all systems are running at full capacity, improving efficiency and productivity.
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Cyber Security Services
Plan and prevent the possibility of a cyber-attack, ensuring your data is secure, up-to-date and protected.
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Cloud & Microsoft 365
Protect your data with secure, reliable cloud services that keep your information accessible and running smoothly, alongside Microsoft 365 tailored to your business.
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Back Up & Disaster Recovery
Get your business back up and running quickly after a cyber incident, minimising downtime and disruption.
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IT Consultancy
Since 1997, we’ve helped clients make better technology decisions. From reviewing your current systems to planning future improvements, we provide clear, practical advice.
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Cyber Essentials
Helping you protect your business through government-backed certifications, identifying your business as secure against common cyber threats.
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Remote & Onsite Support
Providing reliable and dependable IT infrastructure through the monitoring of your IT network, helping maximise efficiency.
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Network & Infrastructure
Installing, monitoring and maintaining network connectivity, from a new cabling system to multi-site networks, we cover it all.
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How we support local businesses
Good IT support should feel simple. You know who to call, you get a fast answer, and your systems remain secure. Here’s how that works day to day.
On-site support from our Newcastle-under-Lyme office
Our engineers are based at our Newcastle-under-Lyme office, so when something needs hands-on attention, we’re close. For urgent issues, we aim to have an engineer with you within 30 minutes anywhere in Newcastle-under-Lyme and the surrounding Staffordshire area. Scheduled visits for installs and routine checks are booked within 5 working days.
Remote helpdesk
Most problems get fixed without our engineers leaving their desks. Our remote helpdesk is open 9am-5pm Monday-Friday, with weekend and emergency contact available.
- Response target: (x minutes) for every request
- Urgent issues: (x minutes) response, prioritised immediately
If you want to switch providers, we provide a straightforward process. We review your setup, give you a fixed quote, take over from your provider, and have you fully onboarded in around 4 weeks. You’ll then have a team of engineers who know your business and its IT infrastructure.
FAQs
Find straightforward answers about our IT services and how we can support your business.
Do you only support businesses based In Newcastle-under-Lyme
No, we’ve been based in Newcastle-under-Lyme since 2008 but provide support to businesses across the UK. We have served clients for over 15 years, helping scale businesses where possible.
What does your support cover?
Day-to-day helpdesk support, device and network management, security monitoring, updates and backups. We provide managed IT support packages, keeping your IT infrastructure secure and up to date.
What if we need help outside normal hours?
We provide weekend support and an emergency contact for when it is needed.
Contact Us
If you’re a business looking for IT support, our Newcastle-under-Lyme team can help you.