Last updated: 26 October 2026
This Cookie Policy explains how Ebstar Ltd (company number 06743294, 19 Hanover Street, Newcastle-under-Lyme, Staffordshire, ST15 1HD) uses cookies and similar technologies on this website. It should be read alongside our Privacy Policy and Terms and Conditions.
What are cookies?
Cookies are small text files that a website places on your device when you visit it. They are widely used to make websites work, to remember your preferences and to give the website owner information about how the site is used.
Under the Privacy and Electronic Communications Regulations 2003 (PECR) and the UK GDPR, we can set cookies that are strictly necessary for the website to work without asking you. For all other cookies, such as analytics or marketing cookies, we must ask for your consent first, and we will not set them unless you agree.
How we use cookies
We keep the cookies on our website to a minimum. The website works fully with only strictly necessary cookies, and we do not set any analytics or marketing cookies unless you choose to allow them.
Strictly necessary cookies
These cookies are essential for the website to function and cannot be switched off. They do not store information that identifies you personally.
| Cookie | Purpose | Duration |
|---|---|---|
ebstar_consent |
Remembers your cookie choices so we do not ask you on every page. | 6 months |
wordpress_test_cookie, wordpress_logged_in_*, wordpress_sec_*, wp-settings-* |
Set only for our staff when they log in to manage the website. Website visitors will not receive these. | Session to 1 year |
Other technologies we use
Fonts. Our website uses the Poppins font served by Google Fonts. To display it, your browser connects to Google’s servers, which receive your IP address. Google Fonts does not set cookies. See Google Fonts privacy information.
Forms. Our contact and newsletter forms do not set cookies. Information you submit through them is handled as described in our Privacy Policy.
Links to other websites. Our website links to our pages on LinkedIn, Facebook and Instagram, and to our support portal. These sites may set their own cookies when you visit them, which are governed by their own cookie policies. Simply viewing our website does not load content from these social networks.
Managing your cookie choices
When you first visit our website, if we use any cookies that need your consent, we will show a banner asking for your choice. You can Accept all, Reject all, or choose individual categories under Manage preferences. Rejecting cookies does not affect how the website works.
Whenever the banner is in use, you can change your mind at any time by clicking Cookie settings at the bottom of any page.
You can also control cookies through your browser settings, which let you block or delete cookies. Blocking all cookies may affect how some websites work. Guidance for the most common browsers is available at aboutcookies.org and the ICO website.
Changes to this policy
We may update this Cookie Policy from time to time, for example if we add a new tool to our website. If we start using a new type of cookie that needs your consent, we will ask you again. The date at the top of this page shows when it was last changed.
Contact us
If you have any questions about how we use cookies, please contact us at support@ebstar.co.uk or call 01782 557700.
If you are unhappy with how we have handled your information, you have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.