Last updated: 26 October 2026
1. About us
1.1 This website (the Site) is operated by Ebstar Ltd (Ebstar, we, us, our), a company registered in England and Wales under company number 06743294, whose registered office is at 19 Hanover Street, Newcastle-under-Lyme, Staffordshire, ST15 1HD.
1.2 You can contact us by email at support@ebstar.co.uk or by telephone on 01782 557700.
2. These terms
2.1 These terms and conditions (the Terms) explain how you may use the Site. By using the Site you confirm that you accept these Terms. If you do not agree to them, please do not use the Site.
2.2 These Terms cover your use of the Site only. Any IT, managed, cloud, cyber security, support or other services we provide to you are governed by the separate written agreement, proposal or service terms that we agree with you. If there is any conflict between these Terms and that agreement, the agreement takes priority.
2.3 We may update these Terms from time to time. The version shown on the Site when you use it applies, so please check this page occasionally.
3. Other policies that apply
3.1 Our Privacy Policy explains how we use any personal information you give us, for example when you submit an enquiry or sign up to our newsletter.
3.2 Our Cookie Policy explains the cookies and similar technologies the Site uses and how you can control them.
4. Using the Site
4.1 The Site is made available free of charge. We do not guarantee that the Site, or any content on it, will always be available or uninterrupted. We may suspend, withdraw or restrict all or part of the Site for business or operational reasons.
4.2 You are responsible for making sure that anyone who accesses the Site through your internet connection is aware of these Terms and complies with them.
4.3 The Site is intended for businesses and individuals in the United Kingdom. We make no claim that the content is appropriate for use outside the UK.
4.4 Some areas of the Site, such as our support portal, may need a login. If you are given login details, you must keep them confidential and not share them with anyone else. Tell us straight away if you think someone else knows them.
5. Acceptable use
5.1 You may use the Site only for lawful purposes. You must not:
- (a) use the Site in any way that breaches any applicable law or regulation, or that is fraudulent or harmful;
- (b) knowingly introduce viruses, trojans, worms, ransomware, logic bombs or any other material that is malicious or technologically harmful;
- (c) attempt to gain unauthorised access to the Site, the server on which it is stored, or any server, computer or database connected to it;
- (d) attack the Site through a denial-of-service attack or a distributed denial-of-service attack;
- (e) carry out vulnerability scanning, penetration testing or load testing of the Site without our prior written permission;
- (f) use any automated system, such as robots or scrapers, to extract data from the Site for commercial purposes without our permission; or
- (g) use any contact or newsletter form to send unsolicited marketing, spam or content that is offensive, defamatory or misleading.
5.2 A breach of paragraph 5.1 may be a criminal offence under the Computer Misuse Act 1990. We may report any such breach to the relevant law enforcement authorities and co-operate with them, including by disclosing your identity to them.
6. Intellectual property
6.1 We are the owner or licensee of all intellectual property rights in the Site and its content, including text, graphics, logos, images, downloads, case studies and the design and layout of the Site. These works are protected by copyright and other laws. All such rights are reserved.
6.2 You may view the Site, print or download extracts for your own reference, and share links to our pages. You must not:
- (a) modify paper or digital copies of any material you have printed or downloaded;
- (b) use any illustrations, photographs, video or graphics separately from the text that accompanies them;
- (c) use any part of the Site’s content for commercial purposes without a licence from us; or
- (d) remove or alter any copyright or trade mark notice.
6.3 “Ebstar” and our logo are our trade marks. Other names and logos shown on the Site, including those of our technology partners and clients, belong to their respective owners and are used with permission or for identification only.
7. Information on the Site
7.1 The content on the Site, including our blog articles, guides and downloads, is provided for general information only. It is not professional advice on which you should rely. You should obtain advice specific to your own systems and circumstances before taking, or not taking, any action based on it.
7.2 We make reasonable efforts to keep the Site up to date, but we make no guarantee that its content is accurate, complete or current. Prices, service descriptions and offers on the Site do not form a contractual offer and are subject to confirmation in writing.
7.3 Testimonials and case studies reflect the experience of particular clients and are not a guarantee of the results you will achieve.
8. Links to other websites
8.1 Where the Site contains links to other websites and resources provided by third parties, such as our social media pages or partners’ websites, these links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss that may arise from your use of them.
8.2 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or suggest any association, approval or endorsement on our part where none exists. We may withdraw linking permission without notice.
9. Our liability
9.1 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by English law.
9.2 If you are a business user, we exclude all implied conditions, warranties, representations or other terms that may apply to the Site or its content, and we will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty or otherwise, arising under or in connection with:
- (a) use of, or inability to use, the Site; or
- (b) use of or reliance on any content displayed on the Site.
9.3 In particular, if you are a business user we will not be liable for loss of profits, sales, business or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.
9.4 If you are a consumer, we only provide the Site for domestic and private use, and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity. We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.
9.5 We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack or other technologically harmful material that may infect your equipment, programs, data or other proprietary material due to your use of the Site or your downloading of any content from it, provided we have taken reasonable steps to keep the Site secure. You should use your own virus protection software.
10. General
10.1 If any part of these Terms is found to be invalid or unenforceable, the rest of the Terms will remain in full force.
10.2 If we do not insist straight away that you do anything you are required to do under these Terms, or if we delay in taking steps against you, that will not mean we have given up our right to do so later.
11. Governing law and jurisdiction
11.1 These Terms, and any dispute or claim arising out of or in connection with them or with your use of the Site (including non-contractual disputes or claims), are governed by the law of England and Wales.
11.2 The courts of England and Wales have exclusive jurisdiction, except that if you are a consumer living in Scotland or Northern Ireland, you may also bring proceedings in your local courts.
12. Contact us
If you have any questions about these Terms, please contact us at support@ebstar.co.uk, call 01782 557700, or write to Ebstar Ltd, 19 Hanover Street, Newcastle-under-Lyme, Staffordshire, ST15 1HD.