Remote & Onsite IT Support

Q: What is remote IT support?

Remote IT support provides technical assistance from a specialist without the need to physically visit your organisation. Ebstar's support team can connect to devices, diagnose issues and apply resolutions remotely.

Q: What issues can remote IT support resolve?

Remote IT support can assist with a range of technology issues including software problems, user access, Microsoft 365 issues and troubleshooting. Network monitoring can also be performed as part of remote IT support.

At Ebstar, we can detect and resolve issues remotely before they become a major problem, so your business stays protected.

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Flexible Business IT Technical Support

Remote IT support helps businesses that prefer an ad hoc basis or assistance for remote and hybrid users. Our experts provide fast, flexible technical assistance without the need for a physical engineer. Through our remote monitoring services, we ensure you have optimal network stability, as well as improved performance of your managed IT services.

Colleagues talking around a meeting table

Remote Monitoring and Management

To keep your systems safe, we remotely monitor your infrastructure from any location to help reduce disruption and eliminate the costly activity associated with sending an engineer to site. Where an issue cannot be resolved remotely, field-engineer support can be provided when necessary. With our flexible remote IT support, we focus on remote support first and provide on-site IT support engineers when necessary.

Our remote computer support for business can be accessed through multiple channels

Telephone helpdesk
Email or service portal
Monitoring and alerting platforms
Field engineers for issues requiring physical intervention

“Having an engineer on-site 5 days per week, alongside a remote support team, means our staff and students can get help quickly whenever we need it. They’ve also helped us upgrade our systems and move to a new phone system, making everything more reliable and easier to manage.”

Tracy Hunt , Head of finance, Avon Valley School

Frequently Asked Questions

Have questions about our remote IT support? Find out what remote IT can manage and what issues can be resolved using remote IT support.

What is remote IT support?

Remote IT support is the technical assistance of a specialist without the need to physically visit your organisation. Our support team can connect to devices, diagnose issues and apply resolutions remotely.

What issues can remote IT support resolve?

Remote IT support can assist with multiple technological issues such as software issues, user access, Microsoft 365 issues and troubleshooting. Network monitoring can also be performed as part of remote IT support.

Can remote IT support manage our network?

Yes. Remote support can include monitoring and managing your business’s network infrastructure such as routers, firewalls and wireless networks. Any issues that require physical attention can be carried out by our on-site field engineers.